“I just wanted to inform sellyourcarfast.com.au that the vehicle was in fact picked up by a towing company at around 5.30 pm yesterday afternoon and that the driver was very pleasant and courteous.
I also wanted to thank sellyourcarfast.com.au for the manner in which you dealt with me. You were at all times customer focused and went out of your way to ensure that I was provided with answers to my queries and provided options in terms of what could be done to secure a sale.
Your approach was refreshing and empathic and you did manage to reassure me that your company had a good reputation and that your word was your ‘bond’.
The entire experience has been pleasant and hassle free and I’ll compliment you for making me feel important as a customer.
I wish you success in your career and am confident that you’ll do well given that today’s differentiator in this competitive world is in fact a customer centric organisation with customer focused individuals such as yourself.”
Jean-Claude Gassin
Mackay Sugar Limited
13th June 2013
